I need to document this. Why do most help manuals and HOWTOs read like the author assumes the reader is an expert, and knows what he or she is doing? I had a professor like that once in undergrad; he taught his course as though we all had already mastered the content. We learned nothing.
I couldn't help thinking of him while trying to setup VPN access to UBC. "It's easy, even in Linux" the HOWTO claims, but it is scarcely more than: 1. Setup VPN. 2. Add routes. 3. Done. Steps 1 and 2 could use a few sub-points.